Customer Protection

Refund & Cancellation Policy

Last updated: October 10, 2026

14-day money-back guarantee. If you are not satisfied with any product purchased from Camis SaaS, request a refund within 14 days of the purchase date and we will refund 100% of the amount paid — no complicated forms and no justification required.

1. How to request a refund

Send an e-mail to camisdr4@gmail.com or WhatsApp +55 86 99806-4699 with the subject "Refund request".
Include the e-mail address used at checkout and, if possible, the product name or receipt number.
We confirm your request within 2 business days (usually much faster).

2. Processing time

Approved refunds are issued to the original payment method through Stripe within 5 business days of approval. Depending on your bank or card issuer, the amount may take an additional 5 to 10 business days to appear on your statement. We send you a confirmation e-mail once the refund is issued.

3. What is covered

Main products (web apps, programs, audio libraries, guides): full refund within 14 days of purchase.
Add-on modules bought after the main product: each one can be refunded individually within 14 days of its purchase, without affecting the items you keep.
Duplicate or unauthorized charges: always refunded in full as soon as confirmed, regardless of the date.

After a refund, access to the refunded product or module is deactivated.

4. Subscription cancellation

Our products are one-time purchases. If you ever buy a product sold as a subscription, you can cancel at any time with no fee by e-mailing camisdr4@gmail.com with the subject "Cancel subscription". No further charges will be made and you keep access until the end of the period already paid.

5. Before opening a dispute

We answer every refund request. If something went wrong, please contact us first — it is usually the fastest way to get your money back and avoids the longer timelines of bank disputes.

6. Statutory rights

This policy does not limit any mandatory rights you may have under the consumer protection laws of your country of residence (for example the right of withdrawal under the Brazilian Consumer Protection Code or European Union law). Where those laws grant more favorable conditions, they prevail.

7. Contact

Camila de Caldas Pereira Bona — camisdr4@gmail.com or WhatsApp +55 86 99806-4699 — Brazil. Support hours: Mon–Fri, 9am–6pm (Brasília time, GMT-3).